How do I get a username and password to login to PulseMove?
If you’re a member of a PulseMove-enabled gym that uses smart cards, wrist bands or tags; you’ll receive a username and password via email when your email address is registered at the gym.
If your gym does not use smart cards, wrist bands or tags, or you'd like to sign up for a standalone account; please sign up at pulsemove.com.
I’m a member of a PulseMove-enabled gym and haven’t received a username and password, what should I do?
If your gym uses smart cards, wrist bands or tags; please check your Junk Mail or Spam folder and ask the gym to check that your email address has been correctly added to the system.
If your gym does not use smart cards, wrist bands or tags; please sign up at pulsemove.com.
Can I change my password to something more memorable?
Yes. Once you’ve logged in, select ‘Profile’ or ‘Settings’ from the side menu where you will find the option to change your password.
I’ve forgotten my password, how do I reset it?
Please click ‘Forgotten your password?’ on the login page at pulsemove.com or on the PulseMove Tracker app and follow the instructions.
The password I’ve received to login to PulseMove does not work, what should I do?
Please copy and paste the password you’ve received to ensure you’re entering it correctly. You can request a new password by clicking ‘Forgotten your password?’ on the login page.
How do I change the email address associated with my PulseMove account?
If your gym uses smart cards, wrist bands or tags; please contact your gym. Once your email address has been changed on your PulseMove account at the gym, you’ll receive a confirmation email to your old and new email address. Your password will remain unchanged.
If you are not a gym member or your gym does not use smart cards, wrist bands or tags; please contact firstname.lastname@example.org.
I signed up for a PulseMove account at pulsemove.com and can’t see exercises I’ve completed in the gym, what should I do?
If you use a smart card, wrist band or tag with PulseMove in the gym; you need to make sure that your email address is registered on the system at the gym. Please speak to a member of staff at the gym to register your email address, then follow these steps:
Will I be charged for using PulseMove?
PulseMove is provided at no additional cost to your gym membership.
How do I login to PulseMove at the gym?
You can login to PulseMove at the gym using your smart card, wrist band or tag. Be sure to login at the start of each workout and logout at the end of each workout to ensure your workout data is recorded accurately.
If your gym does not use smart cards, wrist bands or tags; use the in-app QR code scanner to capture your results from compatible Pulse Fitness equipment.
Will my PulseMove account remain active if I cancel my gym membership?
If your gym membership is cancelled, your PulseMove account might be frozen which will make it inaccessible.
How do I delete my PulseMove account?
If you’d like to delete your PulseMove account, please contact your gym or email@example.com.
How do I request a copy of my PulseMove data?
PulseMove data can be exported on request. Please contact firstname.lastname@example.org to request a Subject Access Request form.
What devices is the PulseMove mobile app available for?
PulseMove is available for iPhones running iOS 10.2 or later (optimised for iPhone 5 or later) or Android phones running Android 4.3 or later. PulseMove is not available for Windows Phone.
Who do I contact if I have any questions about PulseMove?
If you have any questions about PulseMove, please speak to a member of staff at your gym or contact email@example.com.